Senior Director for Operational Compliance, Comcast Corporation
Jim has 20+ years of telecom-related experience. He joined Comcast in July 2003 after spending seven years in communications and media consulting with Accenture. As senior director for operational compliance, Jim is responsible for policy compliance for Comcast data and video products, which entails ensuring operational excellence, completeness and rigor in various delivery frameworks. In this role, Jim conducts user research and defines various policies for several programs, including usage-based billing, Comcast/ NBCU content protection and Comcast’s digital literacy and parental control initiatives. Jim also has responsibility for emerging policy areas such as Comcast’s sustainability program. In the area of data compliance, Jim maintains regulatory reporting responsibility for Comcast for such reports as Form 477 and internet standalone reporting to the Federal Communications Commission and oversees data reconciliation projects to ensure data accuracy for these highly visible reports. In these roles, Jim engages multiple stakeholders from within Comcast and related industries to ensure alignment of best practices and policy consensus.
While at Comcast, Jim has enjoyed success in operations, product and policy roles. In the area of operations, Jim has managed the network abuse group, overseeing customer operations as well as the deployment of data intercept devices to support law enforcement orders. In the area of product development, Jim managed the product strategies for McAfee and Norton AntiVirus programs and the brand launch of Constant Guard, the Comcast online safety and security platform.