Life aboard a nuclear submarine is rough. An article on the recently launched USS South Dakota describes how 135 sailors have to take turns sleeping, as there are only 94 beds. Space is at a premium on this high-tech vessel with the dining room doubling up as an operating theater, and the torpedo room becoming the exercise and sleeping area. Getting used to a life of indistinguishable night and day, working and sleeping at odd hours, learning to make your way through narrow walkways without running into others, and maintaining a quiet and peaceful environment is not easy. It also requires great discipline and loyalty to strictly follow protocols and procedures that govern behavior during and after work hours. The service personnel operate in a culture of high-performance expectations where mistakes and failures can be catastrophic. Admiral Hyman Rickover, the father of the US Nuclear Navy, is credited with creating and sustaining such a high-reliability organization (HRO) that has an exemplary zero-failure track record over its sixty-plus year existence. The principles at the heart of this highly successful Nuclear Navy culture are integrity, depth of knowledge, procedural compliance, forceful backup, questioning attitude, and formality in communications.
Through this webinar, Dr. Dave Chatterjee will share findings from a research project that builds on the HRO principles to guide cybersecurity practices. The underlying premise is that a high performance culture is essential to cyber warfare combat as flawless execution is key to success. The study draws on the current body of knowledge as well as insights from expert interviews to validate the success factors. The research question driving the study is: How does an organization earn and maintain customer trust amid growing concerns of data safety and security? The overall goal is to help firms become and remain highly reliable.